A playbook on monitoring struggling performance of SDRs to be able to course correct early on.
Table of Contents
- Suggested Metrics
- Suggested Views
- View Example Screenshots
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Equipping managers with warning insights on rep performance is critical to ensuring that struggling performance can be quickly identified and corrected before minor issues become big problems.
This playbook will show you the suggested alert feed to use in Atrium to keep a finger on the pulse of reps who are struggling to perform, investigate and identify root causes to performance issues, and coach effectively to insights rather than instinct.
- Outbound SDRs - SMB through Enterprise
- Inbound SDRs - SMB through Enterprise
Role & Segment(s)
Outbound SDRs and
Inbound SDRs - SMB through Enterprise
Below is a suggested view to gain awareness on struggling performance from your reps and team, in order to identify root causes and course correct through data-driven coaching. The best practice is to group it together with other relevant management views into a folder.
⚠️ SDR Team Warning Alert Feed
Read more about Alert Feeds in Atrium here.
View Type: Alert Feed
View Description: Important team and rep alerts for SDR team. Relevant for first level managers.
Roles & Segments: Outbound SDRs and Inbound SDRs - SMB through Enterprise
Subject(s): All SDR’s
Alert Categories: Personal alerts. Peer alerts. Goal alerts. Ramping peer alerts. Ramping goal alerts. Strategy Insights
Alert Type(s): Warning Alerts
Broadcast Audience: First level managers Listserv, First level managers Slack Channel
Broadcast Cadence: Weekly on Thursday mornings
Example Screenshot(s): screenshot